KMAC is committed to providing diagnostic assessment-based
high-quality solutions so that our clients can stand tall as leading admired
companies in their respective industries.
Designing a strategic system and future management blueprint for preemptive response to environmental changes
Businesses always face with a rapidly changing environment. The pace and volume of change is showing a markedly different aspect than in the past. It is now more important than ever to check the strategic direction and reorganize the execution system in line with the speed of change.
Based on various strategy consulting experiences for government and corporations for the past 30 years and high insights of professional consultants, we analyze customers' internal and external issues and seek solutions for sustainable growth.
Establishment of corporate mission and vision system
Establishment of mid- to long-term management strategy
Establishment of future management roadmap
Strategy for rolling and capabilities for mid- to long-term strategies
Establishment of business strategy
Establishment of growth strategy
New business discovery/feasibility analysis
Evaluation of business performance
Consulting on change innovation
Establishment of financial strategy
Strategy for social value
Approaches to integration and coordination of capabilities
KMAC ESG Management Total Solution with sincerity and expertise
As ESG management for corporate sustainable growth has emerged as a global concern, ESG has established itself as a management paradigm that guarantees survival. In addition, it is a time when advanced and active responses to ESG management are needed more than ever, such as related regulations and legislation linked to global ESG trends, the new government's strong ESG policy promotion, and the strengthening of the importance of ESG in the supply chain covering mid-sized, small and medium-sized enterprises and start-ups.
Based on strategic partnerships with global initiatives, ESG evaluations by international organizations, and data-specialized organizations, we provide optimal solutions across ESG, from clear diagnosis of ESG levels to internalization of ESG management.
ESG Way consulting
Public institution/local government ESG consulting
Supply chain ESG consulting
Consulting by ESG area
Sustainability report consulting
Customized ESG internalization training
Provision of practical and differentiated HR innovation and high-quality implementation plans
To create an agile and efficient organization that can adapt to the ever-changing environment, differentiated organization and scientification are required in organizational design and personnel systems.
We have various experiences and expertise in all areas of HR, including organizational design and personnel management.
In addition, through partnerships with global HR organizations such as SHRM, we are disseminating excellent domestic and foreign HR cases and continuously upgrading the latest techniques so that we can introduce a personnel/organizational model suitable for our company.
Organizational Structure Design
Organizational culture diagnosis and design
Work method improvement
Home/remote work consulting
HRM Strategy design
Provision of Total Solution for customer experience optimization
Customer Experience (CX) is the sum of interactions between companies and customers at all touchpoints/channels along the customer journey, from marketing to sales to service. And Customer Experience (CX) innovation starts with ‘How can we know our customers better than our competitors and how quickly and effectively we can reflect this in our management?’ (Customer Understanding + Operational Engagement).
From this comprehensive point of view, we provide a total solution for effective customer experience management at both face-to-face contacts (sales/marketing/service) and non-face-to-face contacts (call/digital channels) through the use of unique diagnostic models and data for customer understanding and various customer surveys. In addition, based on the largest consulting experience in Korea in the field of customer experience consulting, we support the establishment of a customer experience management system optimized for our company based on proven methodology and operational know-how.
CX Consulting & Research
Contact Center Consulting
Sales marketing optimization
Establishment of DX strategy to strengthen business competitiveness and create new business models
The digital transformation strategy we are looking at aims to innovatively change the way we work based on digital, apply new digital technology to business to dramatically increase corporate competitiveness, or derive a strategy for sustainable survival by creating new businesses.
Often, digital transformation is promoted simply to incorporate digital technologies (AI, big data, cloud, IoT, etc.) into work, but it is desirable to promote digital transformation activities for the purpose of improving the company's own business competitiveness and discovering new growth engines.
Based on many years of corporate business process innovation and improvement (PI) consulting experience, KMAC has been conducting digital transformation level diagnosis and strategy establishment consulting. According to a clear understanding of the company's business, we conduct a digital level diagnosis, establish a digital transformation promotion direction and derive a strategy suitable for its characteristics.
Digital Transformation Strategy
Establishment of AI training data
Establishment of a data strategy
Establishment of AI training data
Establishment of metaverse construction strategy
AI Algorithm Development
Robotic Process Automation
Provision of research solutions for practical strategies
KMAC is the only consulting company that conducts more than 500 research projects annually based on its own due diligence organization, and has many references in the fields of Customer Satisfaction and Market Research. In particular, KMAC's own feedback training program and semi-consulting are provided at the same time after conducting research, and through this, it presents the best way for customers to secure a competitive edge by presenting solutions with high feasibility to companies.
Experience index survey
Net Promoter Score (NPS) survey
Awareness/attitude emotion survey
Relationship quality survey
Financial consumer protection survey
Prospective customer needs survey
Positioning strategy drafting survey
Trade name/packaging/design/price elasticity survey
Company/brand/product image survey
Brand management survey
brand power survey
Brand Equity Value survey
Design power survey
Branch mystery shopping
Call center phone monitoring
Service quality survey
Diagnosis and improvement of customer contact point
Sales forecasting survey
Sales distribution survey
Advertisement draft evaluation survey
Advertising effect evaluation
Consumer sentiment survey
Employee satisfaction survey
Satisfaction survey between departments
Dealer satisfaction survey
Supplier satisfaction survey
Customer orientation survey
Ethics management survey
Survey on new product development
Product concept testing
Product power survey
Design concept survey
CI development survey
BI development survey
Provision of insights based on accumulated knowledge in the field of energy environment
KMAC has been supporting various government policies in the field of energy and environment, such as the new and renewable energy supply master plan, NuTech 2030, integrated environmental management plan, and energy technology development roadmap. Recently, along with the issue of carbon neutrality, KMAC has been referenced in the government's design for mid-to long-term strategies for hydrogen energy and the direction of national carbon neutrality.
KMAC’s government policy design is based on accumulated consulting knowledge from various private/public organizations in the energy and environment fields.
Policy design consulting in the field of energy and environment provides the best alternative in resolving policy issues through the collection of opinions of government and private consultative bodies established by KMAC.
Through this, we are designing in a way that minimizes conflicts of interest between companies and the government and maximizes public interest.
Feasibility of New and Renewable Energy
Consulting on energy efficiency improvement
Strategy for Trading Carbon Assets
Power Market/Virtual Power Plant
Emissions trading system/target management system
Strategy for mid- to long-term carbon neutrality
Carbon Information Initiative
Securing overseas emission rights
Nuclear technology development roadmap
Provision of total solutions based on market leadership and leadership in the public sector
Based on public sector policy issues, KMAC preemptively presents innovation issues and agendas for the country and public institutions.
In terms of professional consulting experience in all areas of the public sector, we provide differentiated solutions for the advancement of change and innovation of the central government, affiliated public institutions, and local governments such as response direction design according to government policy direction, structural innovation, efficient organizational manpower design, business strategy consulting, etc.
SOC / Traffic
Energy / Environment
Health and welfare
Other public institutions
Government / Metropolitan
Local public enterprise
Optimal solution for strengthening university's future competitiveness
Universities play a key role in enhancing national competitiveness and the growth of human society by researching knowledge necessary for social development and systematically nurturing human resources.
Recently, universities are being asked for various changes and challenges according to the rapidly changing environment.
We are designing a desirable future model for universities to develop into efficient and performance-oriented institutions, and presenting optimal visions and growth strategies.
Through these opportunities, we are helping to ultimately become a more advanced university.
Establishment of university establishment plan
University mid- to long-term development strategy
Development of a future academic system
Building university AI solutions and systems
Improvement of university personnel system
Advancement of competency-based curriculum
Provision of prehensive services in hospitals, healthcare, health and medical fields
The health care industries are becoming increasingly complex and sophisticated due to rising income levels and an aging population. We provide strategic solutions and expertise based on our consulting experience in the healthcare industries, including hospitals, pharmaceuticals, and medical devices.
We provide optimized solutions to adapt to the changing market environment based on the requirements and understanding of industry characteristics such as medical data/digital consulting, which is a recent issue, establishment of the government's health care innovation direction, establishment of a customized medical service delivery system for each life cycle, etc including establishment and operation of hospitals.
Hospital / Clinic
Home / Mobile
Medical insurance Damage insurance
Bio / Pharma
Strengthening competitiveness and creating new business models in the era of the 4th industrial revolution
Innovation in the manufacturing field is changing in various forms such as quality management system establishment, cost innovation, TPM, TPS, and 6 sigma.
Recently, as industrial safety management systems in manufacturing sites, including digital and smart factories, are emphasized in line with the trend of the 4th industrial revolution, manufacturing companies are facing many changes and challenges.
We are contributing to strengthening the global competitiveness of manufacturing companies through level diagnosis, innovation strategies, and various execution programs across various manufacturing operation innovations that meet customer needs.
Steel / Metal
Automotive / Parts
Electrical / Electronic
Semiconductor / Display
Non-metallic mineral / cement
Secondary battery / Battery
Manufacturing Innovation Consulting
Establishment of quality management system
Cost innovation consulting
Establishment of smart factory strategy
Smart Factory Advancement
Big data process analysis consulting
SPC establishment / process quality stabilization
Establishment of safety management system
Provision of a comprehensive solution to respond to the rapidly changing financial environment
We provide three-dimensional and diverse services so that financial institutions can preemptively respond to changes in the increasingly sophisticated and competitive financial environment based on our extensive research capabilities, including strategy, ESG, HR, customer experience, digital innovation, carbon credits, and net zero consulting.
Through KMAC's expertise and strategic solutions, we help build an effective financial system and secure competitiveness by improving business performance.
Credit Finance Association