Signed a strategic partnership with Remember to create a B2B research market

Signed a business agreement with Pacific Law Firm for ESG management and advisory in response to the Severe Disaster Punishment Act

Received government award for workplace innovation center

KMAC Global Knowledge Exchange and Development Center signed an MOU with the Embassy of Uzbekistan in Korea

KMAC Global Knowledge Exchange and Development Center signed an MOU with the Vietnam Development Strategy Institute

KMAC Global Knowledge Exchange and Development Center signed an MOU for international cooperation with the Chilean Embassy in Korea

Launched the ESG-ON program for 'sustainable management' and provided customized training solutions for each company

Established an industrial safety management platform system to respond to the Severe Accident Punishment Act

KMAC Global Knowledge Exchange and Development Center signed an MOU with the Seoul West Office of Education to promote economic education

Established Korea Public Management Association

Announced the 1st Korea Consumer Protection Index (KCPI) survey (November 30)

Signed an MOU with VAIV for platform business cooperation

Signed an MOU with KAIT for data and artificial intelligence business cooperation (June 22)

Launched the K-ESG Initiative

Held KMAC-National Pension Service ESG Plus Forum (May 24)

Signed an MOU with KT to provide management consulting based on big data (April 13)

Signed an MOU with Sustinvest for strategic business cooperation in the ESG field (March 10)

Mr. Han Soo-hee inaugurated as CEO

Launched ‘Untact Plus’, a non-face-to-face job training service

Received an order for consignment operation of the Global Knowledge Exchange and Development Center in 2020

Signed an MOU with KT for cooperation in contact center business

KMAC's 30th anniversary

Received a commendation from the Minister of Strategy and Finance for contribution to financial education

Selected as an institution to carry out the public institution integrity survey by the Anti-Corruption and Civil Rights Commission.

Selected as the chief manager of the Public Institution Customer Satisfaction Index (PCSI) for 15 consecutive years.

Conducted overseas benchmarking of Shinhan Card, Lotte Home Shopping, and Kookmin Bank digital transformation.

Selected as an organization to implement job creation strategies such as Incheon International Airport Corporation

Received an order for the Incheon International Airport Corporation job creation project (a project of interest in the early days of the Moon Jae-in government)

Entered the AI consulting business in earnest through KT AI-based futuristic call center design.

Announced the 1st Brand Recommendation Index Survey

Selected as the leading organization for Ministry of Science, ICT and Future Planning PSM industry-university linkage and certification support project

KMAC Doobit Nanum Volunteer Group signed a sponsorship agreement with the ChildFund Korea

Designed and distributed performance-based annual salary system and wage peak system for all employees of public institutions

KMAC Doobit Nanum Volunteer Group signed a sponsorship agreement with Yeongdeungpo-gu Office

Received a municipal management diagnosis from Busan Metropolitan City

Announced the 1st Smart Brand

Announced the 1st Korea Sales Service Satisfaction Index (KSSI)

Held public-private joint forum, respected company and public conference

Designated as an execution agency for international development cooperation projects in Bangladesh

Held the 20th Customer-Oriented Management Innovation Conference

Held the Global CSR Conference 2011

Held a respected company conference

Developed and announced a survey model for the customer contact area of Korea Service Quality Index (KSQI)

Declared 2015 New Vision for the 20th anniversary of KMAC

Won the National Health Insurance Corporation call center on-site outsourcing order

Selected as an open educational institution for a national project 'Core Job Course/Short-term Job Improvement Course'

Conducted and announced Korea Great Work Place Index (K-GWPI)

Signed an MOU with Innobiz Association to support SMEs

Managed Korea's Management Awards

Announced the 1st The Proud luxury and new product survey

Selected as a leading provider of customer satisfaction surveys for public corporations and quasi-governmental organizations

Received Presidential Commendation as an institution of merit for government innovation

Designated as the Implementation Agency for Bangladesh’s Public Sector Capacity Building Project

Opened the Wharton School CEO Course

Conducted Indonesian government innovation and Bangladesh public sector capacity building project

Selected as a government innovation supervised research institute by the Ministry of Government Administration and Home Affairs and awarded the Presidential Citation

Selected as a government innovation research institute (innovation and change management performed by 38 ministries)

Supervised local government customer satisfaction evaluation

Held discussions on innovative state affairs by ministers and vice-ministers, and supervised the change management project of the Blue House Secretariat with the President

Held the 1st Korea Public Innovation Conference

Announced the 1st Korea's Most Admired Companies (KMAC) survey

Selected as a lead business operator for development and survey of the Public-service Customer Satisfaction Index (PCSI) for government-affiliated organizations

Developed and announced a survey model for the call center sector of the Korean Service Quality Index (KSQI).

Started the call center consulting business in earnest (SK Telecom call center development strategy establishment consulting)

Developed the Public-service Customer Satisfaction Index (PCSI) for public institutions supervised by the Ministry of Planning and Budget and participated as a manager

Diagnosis of innovation in 23 government ministries / Conducting government debates / Managing changes in the Blue House Secretariat

Studied the feasibility of establishing an airline in the Jeju region of the Jeju Provincial Office.

Conducted the 1st Manufacturing Competitiveness Survey and certified excellent factories

Launched ‘CHIEF EXECUTIVE’, a monthly high-quality management information magazine

Held the 1st Korea Channel & Communication Conference

Developed 6 Sigma consulting with Samsung affiliates (jointly with Qualcomm, a consulting company specializing in 6 Sigma in the US)

Developed and implemented service quality rating evaluation model

Held Korea Call Center Management Conference

Announced the 1st Korea Design Power (KDPI) survey

First announcement of KWPI (hosted by KMAM, an affiliated company of KMAC, then transferred and hosted by KMAC since 2003)

Announced Korea’s first industry brand management model and Korea’s brand power (K-BPI) survey

Held a special invitational lecture by GE Chairman Jack Welch (the first introduction and distribution of 6 Sigma in Korea)

Certified the top 100 manufacturing factories

Founded The Management Times

Founded The Innovation World

Conducted public satisfaction surveys and presentations on government departments and administrative services

Established Korea Customer Satisfaction Management Association

Introduced and supplied Six Sigma management innovation for the first time in Korea (US, SSQ technology agreement)

Announced the Korean Public Service Satisfaction Index(KPSSI)

Established Korea Management Engineering Society

Designated as an educational training institution by the Ministry of Labor

Launched the 1st KMAC management consultant training course

Actively promoted overseas consulting business (progress of overseas consulting in Eastern Europe, etc.)

Designated as an educational training institution by the Ministry of Labor

Introduced GE's workout/town meeting for the first time in Korea

Held the 1st Customer Satisfaction Management Innovation National Convention

Established Korea Customer Satisfaction Management Award

Established Korea Marketing Award

Held the 1st CS Management Innovation Conference

Developed and conducted a survey model for the Korea Customer Satisfaction Index (KCSI) for the first time in Korea

Introduced the concept of customer satisfaction management for the first time in Korea

Distributed management innovation techniques such as VE, QM, production innovation, and TPM domestically (81 contracts in the first year)

Established Korea Management Association Consultants Inc. (December 21)

Held the 1st JIT Festival

Conducted Korea’s first long-term TPS technical training course (Gifu car body, Gyeongsam Electric, Mikuni, etc.)